PRIVACY POLICY

Appraisaldesk.com LLC d/b/a Appraisal Desk

Effective Date: September 18, 2025 | Version: 1.0

📋 PRIVACY AT-A-GLANCE

What we do: We operate a software platform that helps manage appraisal orders and processes payments between lenders, AMCs, and appraisers.

Information we collect: Your business details, payment info, property data, and platform usage. We also receive borrower information from lenders for order processing.

How we use it: To process orders, handle payments, provide customer support, and meet legal requirements.

Who we share with: Other parties involved in your orders (lenders, AMCs, appraisers), service providers who help run our platform, and government agencies when required by law.

Your rights: You can access your information, opt out of certain sharing, and control marketing communications.

Important: Deletion of user account data does not include removal from historical order records, which must be maintained for regulatory compliance.

Questions? Contact [email protected]

1. WHO THIS APPLIES TO

This policy covers everyone who uses our platform or receives communications about orders:

Business Users: Lenders, AMCs, appraisal departments, and appraisers

Consumers: Borrowers, property contacts, and real estate agents receiving order updates

2. INFORMATION WE COLLECT

From You Directly:

  • Business information (name, company, licenses, contact details)
  • Payment information (bank accounts, credit cards)
  • Tax ID numbers (for 1099 reporting)

From Your Orders:

  • Property addresses and details
  • Loan information and borrower data
  • Appraisal reports and communications

Automatically:

  • How you use our platform (pages viewed, features used)
  • Device information (IP address, browser type)
  • Cookies and similar technologies

From Others:

  • Professional license verification
  • Information from loan origination systems
  • Public property records

3. HOW WE USE YOUR INFORMATION

  • Process and manage appraisal orders
  • Collect and distribute payments
  • Issue tax forms (1099s) to contractors
  • Provide customer support and platform improvements
  • Meet legal and regulatory requirements
  • Prevent fraud and maintain security

4. WHO WE SHARE INFORMATION WITH

Order Participants: We share relevant information with lenders, AMCs, appraisers, and others involved in specific orders.

Service Providers: Companies that help us operate, including payment processors, technology providers, and security services.

Government Agencies: Regulators, law enforcement, and tax authorities when required by law.

Note: We don't sell your personal information to other companies for marketing purposes.

5. HOW LONG WE KEEP INFORMATION

  • Appraisal reports and order data: 7 years minimum, or until it is deemed irrelevant to hold a workfile record any longer.
  • Payment records: 7 years
  • Your info on a specific order: 7 years minimum, or until it is deemed irrelevant to hold a workfile record any longer.
  • Your account information: 3 years after you stop using our services
  • Communications: 7 years

6. HOW WE PROTECT YOUR INFORMATION

  • Encrypt data during transmission and storage
  • Multi-factor authentication for platform access
  • Regular security testing and monitoring
  • Secure data centers with restricted access
  • Background checks for employees handling sensitive data

If there's a data breach: We'll notify you within 60 days and notify regulators within 72 hours.

7. YOUR PRIVACY RIGHTS

Everyone Has These Rights:

  • Access: See what information we have about you
  • Correction: Fix inaccurate information
  • Opt-out: Stop marketing emails

Federal Financial Privacy Rights:

  • Opt out of sharing: Tell us not to share your information with other companies (except as required for business operations)
  • How to opt out: Email [email protected] or mail us at the address below

State Privacy Rights:

California residents can also:

  • Request deletion of personal information (with some exceptions)
  • Get information about how we collect and share data
  • Not be discriminated against for exercising these rights

Other states: If you live in Virginia, Colorado, or Connecticut, you may have similar rights.

Your Rights By User Type:

📊 Business Users (Lenders, AMCs, Appraisers):

  • All federal financial privacy rights
  • Platform data access and correction
  • Marketing opt-out

🏠 Consumers (Borrowers, Property Contacts):

  • All federal financial privacy rights
  • State privacy rights (where applicable)
  • Opt out of order progress notifications
  • Stronger deletion rights

8. COOKIES & WEBSITE TRACKING

Essential Cookies: Required for login, security, and basic functions (can't be turned off)

Analytics Cookies: Help us improve the platform by tracking how it's used (can be turned off in your account settings)

Preference Cookies: Remember your settings and customizations

Managing Cookies: Use your browser settings or account preferences to control non-essential cookies.

9. LEGAL COMPLIANCE

We follow these laws and regulations:

  • Gramm-Leach-Bliley Act: Federal financial privacy law
  • Dodd-Frank Act: Appraisal industry regulations
  • State appraisal board rules: In all states where we operate
  • State privacy laws: California, Virginia, Colorado, Connecticut, and others

Our Regulators: State appraisal boards, Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC), and state financial regulators.

Please note: Appraisal Desk is not an AMC. We are a software platform that helps Appraisal Management Companies and Appraisal Desk Departments facilitate appraisal orders.

10. POLICY UPDATES

We may update this policy when laws change or our practices evolve. We'll notify you 30 days before major changes take effect.

📞 CONTACT US

Privacy Officer
Appraisaldesk.com LLC
13894 South Bangerter Parkway, STE 200
Draper, UT 84020
Email: [email protected]

We'll Respond:

  • Privacy requests: Within 30 days
  • Opt-out requests: Within 10 business days
  • General questions: Within 5 business days

Need to File a Complaint?

  • California residents: Contact the CA Attorney General
  • Other states: Contact your state Attorney General
  • Federal issues: Contact the Consumer Financial Protection Bureau

The Bottom Line: We use your information to provide our services, follow the law, and keep our platform secure. You have rights to control how your information is used. Contact us anytime with questions.